Providing specialist Rail infrastructure training across Western Australia

POLICIES AND PROCEDURES

Client Information Handbook

This Client Information Handbook contains all the basic information you will need to be a student with Iron Training. It has been designed to correspond to the experience you will undertake as a student. This means that each section corresponds to a stage in that experience.

Complaints and Appeals Policy and Procedure

This policy and procedure is designed to ensure that complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

Complaints and Appeals Flowchart

This diagram supports the Complaints and Appeals Policy, it provides an easy-to-follow flow of the complaints and appeals process, including required timeframes. 

Cancellation and Refund Policy

This policy sets out the terms and conditions under which refund of course fees will be paid upon cancellation or withdrawal from a course by the learner, including the option of transferring to an alternate course. 

Privacy Photo Consent Form
(Under 18 Years)

During training sessions ITC often captures images and/or audio on film, video, photographic or any other form of electronic recording.

ITC may use any media taken in any of its publications and materials (including written, electronic or multimedia materials) for distribution, promotional or reporting purposes.

This form is designed to gain consent from students to use their image for the purposes described above, if under 18 years a legal guardian must endorse the appropriate section of this form.

APP - Privacy Policy

Iron Training & Consulting is committed to maintaining the privacy and confidentiality of its RTO personnel and participant records. 

Iron Training & Consulting complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Providing an overall framework for our privacy practices, Iron Training & Consulting has developed and implemented this APP Privacy Policy.

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